Clients may submit complaints and claims in writing by email to info [at] braitin [dot] com or to the address J. Jasinskio g. 16B, LT-03163 Vilnius. In the complaint, please state your name and surname (or entity name), contact details, the circumstances of the complaint and your claim.
The Management Company examines complaints and provides a written reply within the periods laid down by legal acts. The handling of complaints is free of charge.
Consumer disputes with a financial market participant are settled out of court at the Bank of Lithuania (Totorių g. 4, LT-01121 Vilnius, www.lb.lt). Applying to the Bank of Lithuania does not remove the right to apply to a court.
This is a translation of the Lithuanian original. In the event of any discrepancy, the Lithuanian version shall prevail.